Top Indian Quick Commerce Innovators Take It From Click to Doorstep

In the modern world, when everything happens so quickly, consumers want things to be simple and quick. Quick Commerce is a relatively new trend that has completely revolutionized the retail sector, and it is here that it comes into play. The term “Quick Commerce,” also abbreviated as Q-Commerce, describes the capacity of retailers to deliver products promptly in response to the growing demand from customers. 

As a result of the proliferation of e-commerce platforms such as Amazon and Flipkart, Indian customers are no longer unfamiliar with the concept of purchasing online. The rise of Q-Commerce companies in India has made it possible for customers to have their items delivered within a matter of hours or even minutes. This essay will explain Quick Commerce and examine some of India’s most successful Q-Commerce enterprises. Therefore, buckle up for an exciting journey as we examine this revolutionary new method!

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What is Quick Commerce?

The new term in shopping is “Quick Commerce,” and it all has to do with speed. In its simplest form, Quick Commerce refers to businesses that can quickly ship goods when customers ask for them.

Hyper-local shipping is one of the most important parts of Quick Commerce. This means that Q-Commerce businesses have a system of small shipping centers close to their clients. They can fill orders faster than other e-commerce companies because they strategically place these hubs around a city or area.

One more thing that makes QuickCommerce stand out is that it relies on technology. Q-Commerce businesses use complex algorithms and machine learning tools to guess what items customers will want to buy next and when they’ll want them shipped.

Additionally, a lot of Q-Commerce businesses don’t have as many goods to choose from as bigger online stores like Amazon or Flipkart. They can keep their inventory cheap this way and still meet customer demands for fast delivery times.

Quick Commerce is an exciting new idea that has revolutionized the way we think about online shopping. Deliveries are lightning-fast, and powerful predictive analytics can tell what will happen next. It’s easy to see why so many people are using this new way to shop!

Why is Quick Commerce a Good Idea?

Quick Commerce, which is also called Q-Commerce or hyperlocal commerce, is changing the way people shop by giving them delivery services whenever they want. A lot of stores in India choose Quick Commerce because it has a lot of good features.

Speed and ease of use are two of the best things about Quick Commerce. Customers can choose same-day or even one-hour delivery, which is a lot faster than other e-commerce methods. This on-time service keeps customers happy and keeps them coming back.

More money from sales is another benefit of Quick Commerce. By providing instant gratification to customers with prompt deliveries, retailers can boost their sales figures greatly. Moreover, such services attract new customers who prefer immediate delivery options over conventional means.

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Quick Commerce also helps businesses run more efficiently by lowering the cost of goods and making the logistics process easier. Retailers can use cloud-based platforms like Cloudify and other technological solutions to keep track of real-time inventory levels and handle orders more efficiently.

In India’s fast-paced economy, Quick Commerce is helpful for both buyers and stores in many ways. Its ability to deliver quickly with little trouble makes it a good choice for modern customers who want quick answers without lowering quality standards.

Indian Quick Commerce Companies Disrupting E-commerce with Quick Delivery 


Zepto began delivering groceries, personal care items, household necessities, and infant care products within ten minutes in April 2021. The approximate average delivery time is 8 minutes and 40 seconds.

Pune, Bangalore, Mumbai, Delhi, Chennai, and Hyderabad are among the cities covered.

Implementing Quick Commerce Business Model ROI:

1. To ensure prompt delivery, the organization operates one hundred micro-warehouses with a daily capacity of 2,500 orders. This allows them to surmount challenges such as congested roadways, last-mile connectivity, and the volume of deliveries.

2. Create an exceptional customer experience with Zepto App functionalities including real-time order tracking, immediate pick-up, cashless payment, digital wallets, geo-tracking with ETA notifications, and SMS verification of pickup and delivery.

They amassed ten billion dollars in revenue and accumulated millions of dollars due to the Q-commerce delivery model alone. Their annual grocery delivery volume is increasing by 200 percent.


The company, which was once known as Grofers, has just changed its name to Blinkit and has the goal of delivering consumer items within ten to twenty minutes. 14 cities are now being served by its operations. 

Agra, Ahmedabad, Bengaluru, Chandigarh, Chennai, Delhi-National Capital Region, Hyderabad, Jaipur, Kolkata, Mohali, Mumbai, Pune, and Uttar Pradesh-National Capital Region are covered cities.

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Besides the Quick Commerce business model’s ROI: 

  • There are currently over one million customers purchasing on Blinkit every week. The weekly retention rate is approximately fifty percent on average. According to this, fifty percent of the customers return to shop again.
  • Additionally, they have 250 micro warehouses and local kiranas that cater to each covered area to guarantee that there is never a shortage of supplies.
  • A total of 14,000-15,000 independent delivery partners have been partnered with them, and they offer generous payments.

3. Dunzo Daily

A quick commerce firm in India, Dunzo Daily provides home groceries, food, pharmaceuticals, pet supplies, health and wellness, presents, bike rides, pick and drop, laundry delivery, and other items within thirty-five to forty minutes for a minimum delivery charge. Their services are available to customers across India.

Bangalore, Delhi, Hyderabad, Gurgaon, Pune, Chennai, and Mumbai are among the cities that are encompassed.

Analysis of their strategies and return on investment from implementing the Quick Commerce business model:

  • They developed the “Dunzo Delivery Partner App” to oversee the delivery of boys and girls and delegate tasks to them.
  • The platform incorporates artificial intelligence to enhance demand forecasting capabilities, facilitate informed inventory decision-making, and optimize supply chain operations.
  • App characteristics that keep customers happy and loyal include: 

i. GPS real-time location tracking for customers to track delivery boys.

ii. Accepts widely used payment methods, including UPI, credit/debit cards, and online banking.

iii. Send push notifications to remind consumers of the latest discounts, exclusive deals, loyalty plans, payment confirmation, delivery status, etc.

iv. Focus on gathering Reviews & Ratings

  • By prioritizing supply chain management and delivering an outstanding customer experience, the company experienced a fortyfold increase in growth during the 2020-21 fiscal year. Two million orders have been delivered every month.

4. Swiggy Instamart

Swiggy Instamart made its debut in August 2020 with a business model that is based on rapid commerce. This approach enables customers in around 18 cities to receive their groceries within forty-five minutes. Currently, it processes one million orders every single week.

Pune, Bangalore, Delhi-National Capital Region, Hyderabad, and Mumbai are among the cities covered.

ROI and Their Approaches to Implementing Quick Commerce:

  • Swiggy’s critical assets consist of local restaurants and shops, technology, a payment system, and delivery providers.
  • They have collaborated with Fast Despatch Logistics, a last-mile delivery service provider, for fleet management. A cooperation was formed with Hero Lectro Cargo (HLC), an electric bicycle manufacturer, to deliver orders using e-bikes.
  • To facilitate expedited deliveries, they utilized dark establishments that were under the ownership of third-party vendors.
  • Multiple payment methods are also available on the Swiggy App, including credit and debit cards, net banking, mobile wallets, and cash on delivery.
  • In transaction to provide an outstanding customer experience, they furnish their application with features such as chat/call support, automatic location detection, real-time order monitoring, coupons, and more.

5. BigBasket

Bigbasket, much like other startups related to rapid commerce, is in the process of developing a network of “dark stores” and utilizing cutting-edge technology to provide instant delivery services.

Cities Served: In addition to Delhi NCR, Bangalore, Visakhapatnam, Surat, Patna, Indore, Chandigarh, Jaipur, Hyderabad, Mumbai, Pune, and Chennai, this service extends to more than 40 cities.

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ROI and Their Approaches to Implementing Quick Commerce:

  • BigBasket App offers customers facilities like multiple payment methods, order delivery scheduling, 3-step simple checkout, vouchers/discounts, BB Star membership, email and push notifications about order status
  • For the procurement of inventory, they utilize warehouses and third-party Kiranaa stores located in various cities. To ensure prompt delivery of perishable products to clientele.
  • They have also introduced grocery products under its private labels for marketing and revenue generation

Why does India like business to move quickly?

India has adopted accelerated trade in recent years. This is due to many reasons, including the increasing use of smartphones and the internet. That’s why more and more people are getting their everyday things online.

In addition, instant commerce businesses have some benefits over traditional stores. Through websites and mobile apps, they offer fast shipping and a large selection of goods. This makes it easy for people to shop anywhere and at any time.

In India, instant commerce is also famous because it is easy to use. Customers can order with a few clicks on their phone or computer and have it delivered within hours or minutes! This takes less time and effort than shopping.

Instant commerce enterprises in India use cloud computing platforms like Cloudify to scale faster, cut infrastructure costs, and guarantee higher SLAs than traditional e-commerce setups.

It’s easy to see why fast commerce has become so popular in India. Its convenience, quick delivery, and ease of buying through mobile apps or websites remain the trend here.

Closure: Top quick commerce companies in India

The way India does business online is changing because of Quick Commerce. This easy method has changed the way people shop on the Internet by getting items to people in hours or even minutes. The top ones are Amazon, Flipkart, Dunzo, Zepto, and Swiggy. Fast delivery and online access for local businesses help these platforms create jobs and grow business.

Indian entrepreneurs considering instant commerce should first conduct market research and understand consumer preferences. Putting customer satisfaction first in the way your business is set up is important for getting and keeping people.

Quick Commerce has transformed India’s e-commerce industry, giving consumers unprecedented access to goods and creating jobs. If technology keeps getting better, e-commerce will become easier to use and more efficient.

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Top Indian Quick Commerce Innovators Take It From Click to Doorstep

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